Terms and Conditions
MEROM GOLAN TERMS & CONDITIONS
[Updated as of May 29 2023]
1. General
1.1. The Merom Golan website is made accessible to users via https://www.meromgolantourism.co.il/ and is the official internet website of Merom Golan Tourism Ltd (the “Company” and/or the “Hotel”) which provides, amongst other things, information about the Hotel, information about the services offered by the Hotel and information about the Hotel prices, deals and holiday packages (the “Site” and/or the “Services”).
1.2. The Site is operated and maintained on behalf of the Hotel, on an ongoing basis, by a third party referred to as Simplex Ltd (CID: 51-378848-9) (the “Website Operator”).
1.3. It is hereby clarified that ordering holiday packages and/or making reservations on the Site has the same legal standing as ordering holiday packages and/or making reservations on any other media authorized by the Hotel, including inter alia, via the Hotel’s telephone ordering system at 04-696-0267, Access Code #1 or as otherwise approved by the Hotel.
1.4. Any person who accesses and/or uses the Site (a “User”), including any Users that carry out reservations, transactions, purchases and/or acquisitions on the Site as further defined hereinafter (a “Purchaser”) declares, commits and confirms that he or she are aware of the terms and conditions set forth hereto (“Terms”) and freely consent to them.
1.5. By accessing and/or using the Site (including, when filling out any electronic forms posted on the Site and/or by carrying out reservations, transactions, purchases and/or acquisitions on the Site) the User and/or the Purchaser grant their consent to these Terms (including the Privacy Policy which is accessible on the Site and which may be updated from time to time on an ongoing basis). Such User will not have any claim and/or demand, whether directly or indirectly, against the Site and/or the Hotel (including the owners, managers and employees) and/or the Website Operator (including the owners, managers and employees) with respect to accessing, using and/or operating the Site.
1.6. These Terms and the Merom Golan Privacy Policy (as such appears on the Site) shall apply to every visit to the Site by any User and/or Purchaser by any means possible including though using any media device such as a computer, communication device, tablet, cellphone etc.
1.7. These Terms are drafted in the masculine tense but equally refer to any and all genders, as one.
1.8. The headlines hereto are for convenience only and may not be used for contract interpretation.
2. Terms & Conditions
2.1. Any person may use the Site subject to the following cumulative conditions: (a) the User is legally competent to enter into binding agreements, (b) the User is at least 18 years old, (c) the User lives in Israel or outside of Israel and complies with all local laws, including any applicable privacy protection laws, (d) the User owns an email address, (e) the User holds a valid Israeli or international credit card that was issued by one of the following credit card providers: Visa CAL, Leumi Visa, Visa Alpha, Diners Club, American Express, Isracard and/or Master Card, and (f) the User has an ID number and/or a valid passport issued in accordance with all applicable laws in the Users country of origin.
2.2. Parts of the Services provided on the Site are subject to completing a registration process, through which the User will be asked to confirm that he or she has read the Terms and the Privacy Policy, and that the User agrees to such Terms and Privacy Policy, and that the User voluntarily agrees to provide identifiable information about themselves, subject to applicable law.
2.3. The Hotel will not be liable for the content posted by any third parties on the Site, and the User will not have any claims and/or demands against the Hotel or any person or entity acting on behalf of the Hotel with respect to any content posted the Site by any third party.
2.4. The User declares that he or she are aware that using internet websites entail a certain amount of risk due to the technology applied herein and the human element that operates in the internet environment, and the User will not have any claims and/or demands against the Hotel or any person or entity acting on its behalf with respect to such risk.
2.5. The User may not use the Site or any content posted thereto for any commercial use other than as explicitly stated in these Terms without obtaining the prior written consent from the Hotel. For the avoidance of doubt the User may only use the Site for ordering holiday packages, making reservations and/or receiving other online services provided on the Site and/or for obtaining publically available online information about the Hotel.
2.6. The Hotel shall not be responsible for any damage whatsoever that may be caused from any failures and/or delay of any kind with may be caused by accessing and/or using, or attempting to access or use the Site including for purchasing a holiday package, making reservations and/or obtaining information about the Hotel, and the User shall have no claim and/or demand from the Hotel or the Website Operator and/or third party acting on their behalf.
2.7. The Hotel makes its best efforts to ensure that the information posted on the Site is true and accurate as best it can, however the information is not guaranteed to be complete and/or accurate at every given moment in time with respect to its entire subject matter. The Site is intended to be a tool for general information for the User to be used for carrying out transaction, reservations and receiving services and information from the Hotel. The Hotel hereby notifies the User that some of the information posted on the Site has been acquired and/or is otherwise licensed or received from third parties.
2.8. The information on the Site is posted “As-Is”. The Hotel and the Website Operator and/or their owners and/or their managers and/or their employees are not responsible for any information posted on the Site and shall not be held responsible for any trouble accessing information on the Site for any reason. The User itself shall bear the responsibility for the decisions he or she make with regards to the information posted thereto.
2.9. In these Terms, reference to a “User” shall include any “Purchaser” as defined above.
3. Information Provided by Users
3.1. Any User that is interested in purchasing and/or acquiring services via the Site is required to complete an online registration form accessible through the Site.
3.2. Without derogating from the Terms set forth hereto, the User must have a valid email address and must complete all the required fields that appear in the electronic form on the Site. In the event that a User decides to purchase a holiday package at the Hotel on the Site, the User will provide, at the minimum, his or her name, email address, ID number or passport number, a credit card number, and phone number for contact purposes.
3.3. With derogating from the above, the Hotel and/or Website Operator shall be entitled to block and/or void any User from using and/or accessing the Site and/or from carrying out any purchases or reservations on the Site, whether temporarily or permanently, in any of the following circumstances:
3.3.1. If the Website Operator and/or the Hotel determine that the User has purposefully provided false and/or wrong and/or fake information. It is hereby clarified that purposefully providing false and/or wrong and/or fake information is a criminal offense and the Hotel and/or the Website Operator shall be entitled to take any action available to them under any law against the provider of false and/or wrong and/or fake information; including taking legal action in a court of law for damages caused and/or that may be caused to the Hotel and/or the Website Operator and/or any third party acting on their behalf.
3.3.2. If the Website Operator and/or the Hotel determine that the User has committed an act and/or omission that has caused harm or damage and/or may cause harm or damage to the Website Operator and/or the Hotel and/or any third party acting on their behalf, including other customers of the Website Operator.
3.3.3. If the Website Operator and/or the Hotel determine that the User has illegally used the Site and/or illegally used the Services in order to carry out an illegal act and/or to enable, assist and/or encourage such act.
3.3.4. If the Website Operator and/or the Hotel determine that the User has breached the Terms and/or the Privacy Policy and/or any other agreement with the Hotel, Website Operator and/or any third party acting on their behalf.
3.3.5. If the User’s credit card has been blocked and/or limited for use for any reason.
3.3.6. If a “Group Order” has been made online meaning that a single User has acquired or made a reservation of three (3) or more rooms at the Hotel during the same period of stay.
3.4. It is hereby clarified that the User is a private individual interested in learning about and/or purchasing a holiday package and/or making a reservation and/or receive Services for his or her personal use only, and not in order to resell holiday packages and/or other Services as part of a Group Order and/or in wholesale and/or mass sale. Without derogating from the above, in the event that the User uses the Site for reasons other than for personal use, the Hotel and/or the Website Operator shall be entitled to take any and all action necessary according to applicable law against the aforementioned Group Order.
4. Placing Purchase Orders & Making Reservations
4.1. Any User that wishes to place an order or make a reservation for a holiday package on the Site will place such order (an “Order”) through the Site ordering system (the “System”). The System will enable the User to provide all the required information in order to place the Order.
4.2. Whilst placing an Order, the System will offer the User an option to join the “Friends Club” as defined below, however joining the Friends Club is not a prerequisite for completing any Order. For additional details about the Friends Club see Section 8 of these Terms.
4.3. An Order shall be considered complete only after the Purchaser receives an email from the System that confirms that the Order, with all its details, has been confirmed and issued a valid order reference number ("Reference Number”).
4.4. The Hotel will not be liable, directly or indirectly, in the event that an order was not properly completed and/or confirmed by the System and/or was partially accepted and/or for any technical problem (if such problem occurs) and/or any other problems that devoid the Users ability to complete an Order and/or services on the Site.
4.5. The Hotel and/or the Website Operator and/or their managers and/or their employees and/or any third party acting on their behalf will not be liable, directly or indirectly, in any manner for any mistakes made by a User or a Purchaser when typing in information on the System during the registration process or by using the Site, including without limitation, for any mistakes in choosing the correct holiday package, the dates, the number of beds, meals and any other service that the User may choose by using the Site - and the User hereby declares that he or she will not have any claim and/or demand towards them with respect to such matters.
4.6. Please note that providing the details of a User’s credit card on the System is for security purposes only (unless otherwise stated) and the payment for any purchase or reservation will be carried out by the Hotel upon arrival at the Hotel and/or according to the specifications made by the Hotel (at its sole discretion), the earlier of the two. It is hereby clarified that the Hotel is allowed to request either full or partial payment immediately upon registration as a condition to completing any purchase or reservation at the Hotel’s sole discretion.
4.7. Any Purchaser who is an Israeli citizen will be required to pay the applicable VAT upon arrival to the Hotel.
4.8. A Purchaser that is not an Israeli citizen, whom is not required to pay VAT according to applicable law (including foreign residents, foreign nationals, permit holders for up to three (3) months and/or diplomatic passport holders) will not be charged VAT. In the event that any payment is carried out in a foreign currency, the payment will be made at the exchange rate on the day of actual payment upon arrival at the Hotel at the NIS value on the day the purchase was made.
4.9. A Purchaser that is not an Israeli citizen or an Israeli resident will be required to present upon arrival to the Hotel the entry permit and passport in order to qualify for VAT exemption.
5. Payments
5.1. All payments will be made upon the arrival date at the Hotel at the reception desk, unless otherwise stated (and according to Section 4 above).
5.2. The User will be entitled to make payments according to the Hotel’s payment policy as follows:
5.2.1. All Orders in an amount up to 1000 NIS - may be made in no more than two (2) equal payments without interest.
5.2.2. All Orders in an amount over 1000 NIS - may be made in one (1) to three (3) equal payments, without interest.
5.2.3. If the User specifically requests more than three (3) payments, without regards to the amount of the Orders, the Hotel may approve such request at its own discretion only on the terms of credit payment terms, in accordance with the Hotel policies.
5.2.4. All cash payments will be according to applicable law, including in accordance with the Reduction Of Use Of Cash Law, 5778 – 2018.
5.2.5. The Hotel is entitled not to allow Orders, at its sole discretion, without any explanation, and the User will not have any claim and/or demand against the Hotel thereto.
5.2.6. VAT shall be added according to applicable law.
5.3. Modifications, Changes, Cancellations and/or Termination by the User
The User shall be entitled to modify, change, cancel or terminate any Purchase as set forth hereto:
5.3.1. Any changes to Orders and Purchases made by the User on the Site can only be made through a telephone representative at the reservation desk of the Hotel which can be reached at 04-696-0267, #1 or via email at [email protected], . In order to proceed with any change to any Order or Purchase, the User must provide the username which was used for placing the Order or Purchase and the Reference Number of the Order or Purchase.
5.3.2. Any changes to Orders or Purchases including, inter alia, changes to the date of arrival to the Hotel or the dates for staying at the Hotel may cause changes to the price according to the Hotel policy as in effect from time to time at the Hotels sole discretion. Such changes can only be made in advance and subject to the written confirmation of the Hotel according to the terms and conditions set by the Hotel (including with respect to prices, stay and type of room), and in any event any such request will not be considered to be a notice of cancellation by the User for his or her Purchase.
5.3.3. The User shall entitled to terminate his or her Order or Purchase as set forth hereto:
5.3.3.1. The effective date for the termination of an Order or Purchase shall be the date that a written notice of termination is actually received by the Hotel, and if such termination is made by telephone call, the effective date for such termination shall be the date that written confirmation is sent to the User by a Hotel representative following such telephone call. If the date that the notice of termination is received by the Hotel is an Israeli National Holiday or Sabbath, then the notice of termination shall be the immediate Sunday thereafter (“Effective Date of Termination”).
A “Termination of Order or Purchase” means the actual date the Order or Purchase is terminated, after notifying the Hotel, and subject to applicable law and these Terms.
5.3.3.2. Any notice regarding a Termination of Purchase, shall be carried out in one of the following manners (“Notice of Termination”):
5.3.3.2.1. By providing a Notice of Termination at the reception desk at the Hotel
5.3.3.2.2. By telephone to the reservation desk at the Hotel at 04-6960267, #1.
5.3.3.2.3. By e-mail to [email protected].
5.3.3.2.4. By fax at 04-6960229.
5.3.3.2.5. Termination via the Hotel Website. Users may terminate Orders or Purchases from the homepage on the Site through the categories “Purchase Folders” and/or “Termination of Purchase” – links are located at the bottom of every webpage. The User will be required to insert his or her username in the appropriate field including a valid email address and password that he or she received with the Order Confirmation.
5.3.3.2.6. After completing the electronic form and providing the username and password, the cancellation of the Order or Purchase will be made possible by clicking on the “Cancel Order” button, all subject to terms and conditions set forth hereto and provided that the order can be cancelled as set forth hereto. If the purchase does not meet the terms and conditions for cancellation the User must contact the Hotel through the hotel email address, [email protected], or by telephone - 04-6960267, #1.
5.3.3.2.7. With every Notice of Termination, the following information, at a minimum, must be provided: (a) Full name, (b) Reference Number.
5.3.3.2.8. The termination will enter effect as of the Effective Date of Termination as defined above.
5.4. Termination Fees
5.4.1. Termination fees shall apply to all holiday packages and/or reservations, in accordance with the following provisions to the extent that such booking or reservation constitutes a "Distant Sale Transaction" (as such term is defined under the Israeli Consumer Protection Law,5741-1981) (the "Consumer Protection Law") :
5.4.1.1. If a notice of termination is received within fourteen (14) days from the date that the booking or reservations was confirmed (the date when the reference number was issued) and only if there are still more than seven (7) business days until the date of stay, the Purchaser will be charged a termination fee in the amount of 100 NIS, or five percent (5%) of the total Order cost, the lower between - as set forth in the Consumer Protection Law.
5.4.1.2. If the Notice of Termination is received outside the dates set forth in the Consumer Protection Law in accordance with the foregoing, then the Purchaser will pay the following termination fees:
5.4.1.2.1. If the Notice of Termination is received from the Purchaser less than seven (7) business days prior to the date of stay ( regardless of the date that the reservation was actually made) then the Purchaser will be charged a termination fee in the amount of 50% (fifty percent) from the total value of the Order. In case. For the avoidance of doubt, any Notice of Termination received less than seven (7) business days prior to the date of stay, shall apply for the whole for the entire duration specififed under the Order (i.e., no partial cancellation will be allowed).
5.4.1.2.2. In case the Notice of Termination is received from the Purchaser less than twenty- four (24) hours prior to the date of stay, then the Purchaser will be charged an amount equal to one hundred percent (100%) of the total amount of the overall Order value.
5.4.1.2.3. In the event that the Purchaser does not arrive to the hotel at the beginning of the scheduled vacation package (“No Show”) then the Purchaser will be charged an amount equal to one hundred percent (100%) of the total amount of the overall Order value.
5.4.2. The Termination Fee will be charged to the credit card number than was submitted by the Purchaser during the reservation. If for any reason the Hotel is not able to charge the Termination Fee to the credit number provided, then the Purchaser must pay the Hotel the Termination Fee within seven (7) days from the termination according to these Terms
6. Cancelations or Terminations by the Hotel
6.1. The Hotel reserves the right to cancel or terminate at any time and at its sole discretion any sale, purchase or reservation carried out on the Site, in whole or in part, including in the following instances:
6.1.1.1. If the sale, reservation or purchases carried out on the Site was illegal.
6.1.1.2. If there was a glitch in the communication and/or a technical malfunction which caused or may have caused the cancellation or termination of a specific online order or reservation.
6.1.1.3. In the event of a force majeure event such as closure and/or any other limitation with respect to the tourism industry, acts of war, terror or hostilities - that in the opinion of the Hotel would affect the implementation of any sale, order, reservation or Purchase or the consummation thereto.
6.1.1.4. In the event that there was an error in the description of the Services, the Terms of service and/or in the event that an error was made in submitting the purchase details and/or the Users information – then the Hotel will be entitled to cancel or terminate any particular reservation.
6.1.1.5. In the event that any act has occurred in contradiction to the Terms set forth hereto.
6.2. Any notice of cancellation will be delivered to the User or the Purchaser by the Hotel, and the Hotel will abstain from charging the credit card number provided by the Purchaser and will return any amount actually paid for the Holiday Package purchased, if any such amount was actually paid, all according to applicable law.
7. “Check-In” and “Check-Out” Hours
7.1. All rooms will be made available on Sundays to Fridays as of 15:00 and on Saturdays or Israeli National Holidays in proximity to the end of the Sabbath or Holiday (Normally, from 18:30).
7.2. Vacating rooms on Sundays to Fridays shall be until 11:00am in the morning and vacating rooms on Saturdays and/or Holidays will be no later than 13:00.
7.3. Any guests that require a late “Check-Out”, i.e. vacating the room after 11:00am (on a week day) or after 13:00 (on a Saturday or Holiday) but no later than 20:00 in the evening may notify the Hotel upon arrival at the Hotel during the “Check-In” - by notifying the Hotel staff. The approval of such request shall be at the sole discretion of the Hotel, subject to the availability of the rooms in the Hotel, subject to the approval of the management of the Hotel and subject to an additional fee of 300 NIS. It is hereby clarified that guests will have no claim and/or demand against the Hotel or any third party on its behalf with respect to late check-outs and/or for requesting such late check-out. All guests grants the Hotel their consent to charge the additional late check-out fee as described hereto to the extent applicable.
7.4. If the management of the Hotel does not approve a late check-out, or if the management of the hotel approves a late check-out but the guest is late to vacate the room after 20:00 of that day the guest will be charged an additional fee for such late check-out which will be charged according to the rate of a full night at the hotel as set forth in the reservation of the room.
8. The “Friends Club” (AKA the “Membership Club”)
8.1. In order to join the Friends Club, the User must complete the details in the applicable electronic form that appears on the Site. A User and/or Purchaser that registers as a member of the Friends Club will be entitled to the benefits afforded thereto according to the Hotel’s policies, such as: discounts, email updates about deals and special events, gifts and more – all according at the Hotels sole discretion to be published from time to time.
8.2. A Purchaser who is a member of the Friends Club will be entitled to discounts and benefits, granted to the members of the Friends Club. The discounts and benefits are non-transferable. The Purchaser is required to produce a valid ID card upon arrival at the Hotel in order to be entitled to receive the discounts and benefits granted during the reservation or purchase order. In the event that the Purchaser cannot identity his or herself as a member of the Friends Club upon arrival at the Hotel, the discounts and benefits will be cancelled and the Purchaser will pay the full price as set forth in the reservation or purchase order.
8.3. It is hereby clarified that there will be no duplicate discounts and benefits, and all discounts and benefits will be granted according to the terms and conditions set forth hereto.
8.4. It is hereby clarified that a member of the Friends Club shall not be entitled to receive additional discounts and benefits if advertised from time to time by the Hotel on the Site, unless stated otherwise.
8.5. It is hereby agreed that according to applicable law, the Hotel shall be entitled to send updates by email to any User that has joined the Friends Club, according to the Hotel’s Privacy Policy and consent granted to the Hotel by the User.
8.6. To the extent that the User has granted its consent, the User may be sent marketing and advertisement notices all in accordance with the Communication Law (Bezeq and Broadcasting) – 1982, including with respect to discounts and benefits by the Hotel or third parties acting in collaboration with the Hotel. By granting such consent, the User hereby authorizes the receipt of such notices from the Hotel or third parties in reliance on the information provided by the User of their own free will (and in accordance with the Privacy Protection Law – 1981). The User shall be entitled to have its email address removed from the Hotel mailing list and to cancel its consent to receive advertisements by email to its cell phone by pressing the unsubscribe button that will appear in every notice or email, which will allow the update of any user information including being removed from any mailing lists by pressing the unsubscribe button and/or by sending a request to be removed via a dedicated email that will appear on such notice. The User hereby confirms that the Hotel notified the User that it may refuse to receive notices and contents as set forth above. To the extent that the Hotel received an unsubscribe notice from a User, the Hotel will remove the Users details from the Distribution list as requested, and in accordance with the Communication Law (Bezeq and Broadcasting) – 1982 and the Protection of Privacy Law - 1982 all as set forth in the in Hotel’s Privacy Policy.
8.7. For the avoidance of doubt, the terms and conditions for joining the friends club and being entitled to the benefits therefore can be found at the following link: Friends Club (Press Link).
9. Intellectual Property Ownership and Copyrights
9.1. The copyright associated with the Site and any associated modules that are linked to the Site are the property of the Hotel alone.
9.2. All intellectual property, including any and all copyrights, trademarks, icons and/or logos on the Site (“Trademarks”) are the sole property of the Hotel and it is prohibited to use the Trademarks for any purpose, without the prior written consent of the Hotel.
9.3. The User, by using the Site, declares that the User is aware that all the Trademarks, information and trade secrets related to the Site are the sole property of the Hotel. It is hereby declared that the User shall not be permitted to use any rights afforded by the Hotel and/or any third party, including with respect to copyright, trademarks and trade secrets while using the Site. The services are provided solely on the Site, and any information that appears thereto are the sole property of the Company and protected according the copyright laws.
9.4. The User shall not copy, distribute, publish, sell, duplicate, broadcast, photograph or change the information that appears on the Site, or any part thereof with the prior written consent of the Hotel. This notice applies whether or not the information or part thereof is owned by the Hotel or any third party, excluding any instances of download for personal, noncommercial purposes.
9.5. The User hereby undertakes not to change or distort any information, and carry out any action that may harm the integrity of the information and its reliability and reputation of the Hotel as the copyright owner of such information or make any misleading alterations to such information.
9.6. To the extent that any third party wishes to promote the Site from other website by adding a hyperlink thereto, such third party must obtain the prior written consent of the Hotel.
10. Privacy & Data Protection
10.1. The Hotel will not transfer the personal information of any User to any other party other than as set forth in the Privacy Policy.
10.2. The Hotel will not make any use of the User’s provided method of payment other than for purchasing a vacation package at the request of the User.
10.3. Notwithstanding the above, the Hotel shall be permitted to transfer personal information to a third party in the event that the User has conducted an act or omission that harms or may potentially harm the Hotel and/or third parties, or if the User has used the services to carry out an illegal act or if the Hotel receives a judicial order instructing the Hotel to transfer the personal information to a third party as a result of a legal proceeding.
10.4. The User is aware that all the information, data, documents and other details that the User provides or will provide the Hotel or any third party acting on the Hotel’s behalf, including personal information will be stored in a database, subject to the Protection of Privacy Law – 1981 (hence forth: “Database” and the “Privacy Law”). The User declares that all the information provided by the User has been provided with the Users consent, at will, and without any legal limitations upon such data provided. It is hereby clarified that if the User has granted consent to join the Friends Club, then the information provided by the User will be stored in a database owned by the Hotel and/or held by a third party on behalf of the Hotel. The database may be used for direct marketing purposes subject to the Hotels Privacy Policy.
10.5. It is hereby clarified that the User is entitled, at its sole request, to be deleted from the Hotel’s database (“Opt-Out”) and to instruct the Hotel not to transfer any information relating to the User to any person for any period of time by written notice that clearly indicates the request to be deleted from the database. Furthermore, the User maintains the right, and is entitled, to request to be removed from any distribution list (amongst others, by clicking the box on any personalized email sent, if sent, to the User as further set forth in the Privacy Policy.
11. Miscellaneous
11.1. The number of vacancies in the Hotel is limited and the consummation of purchases is on an availability basis, at the time of the purchase order.
11.2. The Hotel shall be entitled to update and/or change the prices published on the Site at any time, at its sole discretion and the User will have not claim or demand as such.
11.3. The Hotel shall be entitled, at its sole discretion without prior notice, to change the terms of these terms and conditions, the Site infrastructure, the Site content, the Sites look and feel, the scope and availability of the services provided, and any other matter with respect to the Site and its operation. Any and all changes to the Site shall become effective on the date that they are published on the Site, and any such change shall be binding upon the Users unless otherwise set forth in the terms and conditions.
11.4. The prices published on the Site are stated in NIS and include VAT.
11.5. You must be 18 or older to stay at the Hotel. Any youth or children under the age of 18 will be permissible is accompanied by an adult over the age of 21.
11.6. For any purchase order, a “baby” is a child until the age of two (2). A child is a person who is between the age of two (2) and twelve (12). An adult is a person over the age of twelve (12).
11.7. It is strictly forbidden to use any sound systems on the premises of the Hotel, and/or to bring animals or pets into the rooms or the Hotel premises.
11.8. It is strictly forbidden to invite additional guests to the Hotel, beyond those that are listed in the purchase order or reservation without obtaining the prior consent from the management. Bringing additional guests into the Hotel premises and/or using the Hotel services for sleep and/or hosting will be charged to the User, at the sole discretion of the Hotel, at the rates upon which the reservation was made.
11.9. All the pictures that appear on the Site are for illustration purposes only – Since the pictures are presented on a computer screen and/or printed by the User, it is possible that there will be discrepancies between the representation of the Hotel and/or the Services and/or the rooms as illustrated in the pictures in comparison to reality.
11.10. The Hotel and/or the Site Operator and/or their owners and/or their managers and/or their employees and/or anyone acting on their behalf will not be responsible for the server upon which the Site is operated including that the server is clear of viruses and/or malicious components that may harm the Users personal computer whilst visiting the Site and/or making purchases on the Site and/or using the Site and/or for any delays in receiving information from the Site including due to congestion on the communication lines, or bugs, delays, accuracy and as a result of malfunctions of the hardware, software and/or computer systems for any reasons.
11.11. The Hotel shall not be responsible for any illegal act that is carried out, if carried out by any User of the Site and/or any third party which the Hotel does not control.
[Updated as of May 29 2023]
1. General
1.1. The Merom Golan website is made accessible to users via https://www.meromgolantourism.co.il/ and is the official internet website of Merom Golan Tourism Ltd (the “Company” and/or the “Hotel”) which provides, amongst other things, information about the Hotel, information about the services offered by the Hotel and information about the Hotel prices, deals and holiday packages (the “Site” and/or the “Services”).
1.2. The Site is operated and maintained on behalf of the Hotel, on an ongoing basis, by a third party referred to as Simplex Ltd (CID: 51-378848-9) (the “Website Operator”).
1.3. It is hereby clarified that ordering holiday packages and/or making reservations on the Site has the same legal standing as ordering holiday packages and/or making reservations on any other media authorized by the Hotel, including inter alia, via the Hotel’s telephone ordering system at 04-696-0267, Access Code #1 or as otherwise approved by the Hotel.
1.4. Any person who accesses and/or uses the Site (a “User”), including any Users that carry out reservations, transactions, purchases and/or acquisitions on the Site as further defined hereinafter (a “Purchaser”) declares, commits and confirms that he or she are aware of the terms and conditions set forth hereto (“Terms”) and freely consent to them.
1.5. By accessing and/or using the Site (including, when filling out any electronic forms posted on the Site and/or by carrying out reservations, transactions, purchases and/or acquisitions on the Site) the User and/or the Purchaser grant their consent to these Terms (including the Privacy Policy which is accessible on the Site and which may be updated from time to time on an ongoing basis). Such User will not have any claim and/or demand, whether directly or indirectly, against the Site and/or the Hotel (including the owners, managers and employees) and/or the Website Operator (including the owners, managers and employees) with respect to accessing, using and/or operating the Site.
1.6. These Terms and the Merom Golan Privacy Policy (as such appears on the Site) shall apply to every visit to the Site by any User and/or Purchaser by any means possible including though using any media device such as a computer, communication device, tablet, cellphone etc.
1.7. These Terms are drafted in the masculine tense but equally refer to any and all genders, as one.
1.8. The headlines hereto are for convenience only and may not be used for contract interpretation.
2. Terms & Conditions
2.1. Any person may use the Site subject to the following cumulative conditions: (a) the User is legally competent to enter into binding agreements, (b) the User is at least 18 years old, (c) the User lives in Israel or outside of Israel and complies with all local laws, including any applicable privacy protection laws, (d) the User owns an email address, (e) the User holds a valid Israeli or international credit card that was issued by one of the following credit card providers: Visa CAL, Leumi Visa, Visa Alpha, Diners Club, American Express, Isracard and/or Master Card, and (f) the User has an ID number and/or a valid passport issued in accordance with all applicable laws in the Users country of origin.
2.2. Parts of the Services provided on the Site are subject to completing a registration process, through which the User will be asked to confirm that he or she has read the Terms and the Privacy Policy, and that the User agrees to such Terms and Privacy Policy, and that the User voluntarily agrees to provide identifiable information about themselves, subject to applicable law.
2.3. The Hotel will not be liable for the content posted by any third parties on the Site, and the User will not have any claims and/or demands against the Hotel or any person or entity acting on behalf of the Hotel with respect to any content posted the Site by any third party.
2.4. The User declares that he or she are aware that using internet websites entail a certain amount of risk due to the technology applied herein and the human element that operates in the internet environment, and the User will not have any claims and/or demands against the Hotel or any person or entity acting on its behalf with respect to such risk.
2.5. The User may not use the Site or any content posted thereto for any commercial use other than as explicitly stated in these Terms without obtaining the prior written consent from the Hotel. For the avoidance of doubt the User may only use the Site for ordering holiday packages, making reservations and/or receiving other online services provided on the Site and/or for obtaining publically available online information about the Hotel.
2.6. The Hotel shall not be responsible for any damage whatsoever that may be caused from any failures and/or delay of any kind with may be caused by accessing and/or using, or attempting to access or use the Site including for purchasing a holiday package, making reservations and/or obtaining information about the Hotel, and the User shall have no claim and/or demand from the Hotel or the Website Operator and/or third party acting on their behalf.
2.7. The Hotel makes its best efforts to ensure that the information posted on the Site is true and accurate as best it can, however the information is not guaranteed to be complete and/or accurate at every given moment in time with respect to its entire subject matter. The Site is intended to be a tool for general information for the User to be used for carrying out transaction, reservations and receiving services and information from the Hotel. The Hotel hereby notifies the User that some of the information posted on the Site has been acquired and/or is otherwise licensed or received from third parties.
2.8. The information on the Site is posted “As-Is”. The Hotel and the Website Operator and/or their owners and/or their managers and/or their employees are not responsible for any information posted on the Site and shall not be held responsible for any trouble accessing information on the Site for any reason. The User itself shall bear the responsibility for the decisions he or she make with regards to the information posted thereto.
2.9. In these Terms, reference to a “User” shall include any “Purchaser” as defined above.
3. Information Provided by Users
3.1. Any User that is interested in purchasing and/or acquiring services via the Site is required to complete an online registration form accessible through the Site.
3.2. Without derogating from the Terms set forth hereto, the User must have a valid email address and must complete all the required fields that appear in the electronic form on the Site. In the event that a User decides to purchase a holiday package at the Hotel on the Site, the User will provide, at the minimum, his or her name, email address, ID number or passport number, a credit card number, and phone number for contact purposes.
3.3. With derogating from the above, the Hotel and/or Website Operator shall be entitled to block and/or void any User from using and/or accessing the Site and/or from carrying out any purchases or reservations on the Site, whether temporarily or permanently, in any of the following circumstances:
3.3.1. If the Website Operator and/or the Hotel determine that the User has purposefully provided false and/or wrong and/or fake information. It is hereby clarified that purposefully providing false and/or wrong and/or fake information is a criminal offense and the Hotel and/or the Website Operator shall be entitled to take any action available to them under any law against the provider of false and/or wrong and/or fake information; including taking legal action in a court of law for damages caused and/or that may be caused to the Hotel and/or the Website Operator and/or any third party acting on their behalf.
3.3.2. If the Website Operator and/or the Hotel determine that the User has committed an act and/or omission that has caused harm or damage and/or may cause harm or damage to the Website Operator and/or the Hotel and/or any third party acting on their behalf, including other customers of the Website Operator.
3.3.3. If the Website Operator and/or the Hotel determine that the User has illegally used the Site and/or illegally used the Services in order to carry out an illegal act and/or to enable, assist and/or encourage such act.
3.3.4. If the Website Operator and/or the Hotel determine that the User has breached the Terms and/or the Privacy Policy and/or any other agreement with the Hotel, Website Operator and/or any third party acting on their behalf.
3.3.5. If the User’s credit card has been blocked and/or limited for use for any reason.
3.3.6. If a “Group Order” has been made online meaning that a single User has acquired or made a reservation of three (3) or more rooms at the Hotel during the same period of stay.
3.4. It is hereby clarified that the User is a private individual interested in learning about and/or purchasing a holiday package and/or making a reservation and/or receive Services for his or her personal use only, and not in order to resell holiday packages and/or other Services as part of a Group Order and/or in wholesale and/or mass sale. Without derogating from the above, in the event that the User uses the Site for reasons other than for personal use, the Hotel and/or the Website Operator shall be entitled to take any and all action necessary according to applicable law against the aforementioned Group Order.
4. Placing Purchase Orders & Making Reservations
4.1. Any User that wishes to place an order or make a reservation for a holiday package on the Site will place such order (an “Order”) through the Site ordering system (the “System”). The System will enable the User to provide all the required information in order to place the Order.
4.2. Whilst placing an Order, the System will offer the User an option to join the “Friends Club” as defined below, however joining the Friends Club is not a prerequisite for completing any Order. For additional details about the Friends Club see Section 8 of these Terms.
4.3. An Order shall be considered complete only after the Purchaser receives an email from the System that confirms that the Order, with all its details, has been confirmed and issued a valid order reference number ("Reference Number”).
4.4. The Hotel will not be liable, directly or indirectly, in the event that an order was not properly completed and/or confirmed by the System and/or was partially accepted and/or for any technical problem (if such problem occurs) and/or any other problems that devoid the Users ability to complete an Order and/or services on the Site.
4.5. The Hotel and/or the Website Operator and/or their managers and/or their employees and/or any third party acting on their behalf will not be liable, directly or indirectly, in any manner for any mistakes made by a User or a Purchaser when typing in information on the System during the registration process or by using the Site, including without limitation, for any mistakes in choosing the correct holiday package, the dates, the number of beds, meals and any other service that the User may choose by using the Site - and the User hereby declares that he or she will not have any claim and/or demand towards them with respect to such matters.
4.6. Please note that providing the details of a User’s credit card on the System is for security purposes only (unless otherwise stated) and the payment for any purchase or reservation will be carried out by the Hotel upon arrival at the Hotel and/or according to the specifications made by the Hotel (at its sole discretion), the earlier of the two. It is hereby clarified that the Hotel is allowed to request either full or partial payment immediately upon registration as a condition to completing any purchase or reservation at the Hotel’s sole discretion.
4.7. Any Purchaser who is an Israeli citizen will be required to pay the applicable VAT upon arrival to the Hotel.
4.8. A Purchaser that is not an Israeli citizen, whom is not required to pay VAT according to applicable law (including foreign residents, foreign nationals, permit holders for up to three (3) months and/or diplomatic passport holders) will not be charged VAT. In the event that any payment is carried out in a foreign currency, the payment will be made at the exchange rate on the day of actual payment upon arrival at the Hotel at the NIS value on the day the purchase was made.
4.9. A Purchaser that is not an Israeli citizen or an Israeli resident will be required to present upon arrival to the Hotel the entry permit and passport in order to qualify for VAT exemption.
5. Payments
5.1. All payments will be made upon the arrival date at the Hotel at the reception desk, unless otherwise stated (and according to Section 4 above).
5.2. The User will be entitled to make payments according to the Hotel’s payment policy as follows:
5.2.1. All Orders in an amount up to 1000 NIS - may be made in no more than two (2) equal payments without interest.
5.2.2. All Orders in an amount over 1000 NIS - may be made in one (1) to three (3) equal payments, without interest.
5.2.3. If the User specifically requests more than three (3) payments, without regards to the amount of the Orders, the Hotel may approve such request at its own discretion only on the terms of credit payment terms, in accordance with the Hotel policies.
5.2.4. All cash payments will be according to applicable law, including in accordance with the Reduction Of Use Of Cash Law, 5778 – 2018.
5.2.5. The Hotel is entitled not to allow Orders, at its sole discretion, without any explanation, and the User will not have any claim and/or demand against the Hotel thereto.
5.2.6. VAT shall be added according to applicable law.
5.3. Modifications, Changes, Cancellations and/or Termination by the User
The User shall be entitled to modify, change, cancel or terminate any Purchase as set forth hereto:
5.3.1. Any changes to Orders and Purchases made by the User on the Site can only be made through a telephone representative at the reservation desk of the Hotel which can be reached at 04-696-0267, #1 or via email at [email protected], . In order to proceed with any change to any Order or Purchase, the User must provide the username which was used for placing the Order or Purchase and the Reference Number of the Order or Purchase.
5.3.2. Any changes to Orders or Purchases including, inter alia, changes to the date of arrival to the Hotel or the dates for staying at the Hotel may cause changes to the price according to the Hotel policy as in effect from time to time at the Hotels sole discretion. Such changes can only be made in advance and subject to the written confirmation of the Hotel according to the terms and conditions set by the Hotel (including with respect to prices, stay and type of room), and in any event any such request will not be considered to be a notice of cancellation by the User for his or her Purchase.
5.3.3. The User shall entitled to terminate his or her Order or Purchase as set forth hereto:
5.3.3.1. The effective date for the termination of an Order or Purchase shall be the date that a written notice of termination is actually received by the Hotel, and if such termination is made by telephone call, the effective date for such termination shall be the date that written confirmation is sent to the User by a Hotel representative following such telephone call. If the date that the notice of termination is received by the Hotel is an Israeli National Holiday or Sabbath, then the notice of termination shall be the immediate Sunday thereafter (“Effective Date of Termination”).
A “Termination of Order or Purchase” means the actual date the Order or Purchase is terminated, after notifying the Hotel, and subject to applicable law and these Terms.
5.3.3.2. Any notice regarding a Termination of Purchase, shall be carried out in one of the following manners (“Notice of Termination”):
5.3.3.2.1. By providing a Notice of Termination at the reception desk at the Hotel
5.3.3.2.2. By telephone to the reservation desk at the Hotel at 04-6960267, #1.
5.3.3.2.3. By e-mail to [email protected].
5.3.3.2.4. By fax at 04-6960229.
5.3.3.2.5. Termination via the Hotel Website. Users may terminate Orders or Purchases from the homepage on the Site through the categories “Purchase Folders” and/or “Termination of Purchase” – links are located at the bottom of every webpage. The User will be required to insert his or her username in the appropriate field including a valid email address and password that he or she received with the Order Confirmation.
5.3.3.2.6. After completing the electronic form and providing the username and password, the cancellation of the Order or Purchase will be made possible by clicking on the “Cancel Order” button, all subject to terms and conditions set forth hereto and provided that the order can be cancelled as set forth hereto. If the purchase does not meet the terms and conditions for cancellation the User must contact the Hotel through the hotel email address, [email protected], or by telephone - 04-6960267, #1.
5.3.3.2.7. With every Notice of Termination, the following information, at a minimum, must be provided: (a) Full name, (b) Reference Number.
5.3.3.2.8. The termination will enter effect as of the Effective Date of Termination as defined above.
5.4. Termination Fees
5.4.1. Termination fees shall apply to all holiday packages and/or reservations, in accordance with the following provisions to the extent that such booking or reservation constitutes a "Distant Sale Transaction" (as such term is defined under the Israeli Consumer Protection Law,5741-1981) (the "Consumer Protection Law") :
5.4.1.1. If a notice of termination is received within fourteen (14) days from the date that the booking or reservations was confirmed (the date when the reference number was issued) and only if there are still more than seven (7) business days until the date of stay, the Purchaser will be charged a termination fee in the amount of 100 NIS, or five percent (5%) of the total Order cost, the lower between - as set forth in the Consumer Protection Law.
5.4.1.2. If the Notice of Termination is received outside the dates set forth in the Consumer Protection Law in accordance with the foregoing, then the Purchaser will pay the following termination fees:
5.4.1.2.1. If the Notice of Termination is received from the Purchaser less than seven (7) business days prior to the date of stay ( regardless of the date that the reservation was actually made) then the Purchaser will be charged a termination fee in the amount of 50% (fifty percent) from the total value of the Order. In case. For the avoidance of doubt, any Notice of Termination received less than seven (7) business days prior to the date of stay, shall apply for the whole for the entire duration specififed under the Order (i.e., no partial cancellation will be allowed).
5.4.1.2.2. In case the Notice of Termination is received from the Purchaser less than twenty- four (24) hours prior to the date of stay, then the Purchaser will be charged an amount equal to one hundred percent (100%) of the total amount of the overall Order value.
5.4.1.2.3. In the event that the Purchaser does not arrive to the hotel at the beginning of the scheduled vacation package (“No Show”) then the Purchaser will be charged an amount equal to one hundred percent (100%) of the total amount of the overall Order value.
5.4.2. The Termination Fee will be charged to the credit card number than was submitted by the Purchaser during the reservation. If for any reason the Hotel is not able to charge the Termination Fee to the credit number provided, then the Purchaser must pay the Hotel the Termination Fee within seven (7) days from the termination according to these Terms
6. Cancelations or Terminations by the Hotel
6.1. The Hotel reserves the right to cancel or terminate at any time and at its sole discretion any sale, purchase or reservation carried out on the Site, in whole or in part, including in the following instances:
6.1.1.1. If the sale, reservation or purchases carried out on the Site was illegal.
6.1.1.2. If there was a glitch in the communication and/or a technical malfunction which caused or may have caused the cancellation or termination of a specific online order or reservation.
6.1.1.3. In the event of a force majeure event such as closure and/or any other limitation with respect to the tourism industry, acts of war, terror or hostilities - that in the opinion of the Hotel would affect the implementation of any sale, order, reservation or Purchase or the consummation thereto.
6.1.1.4. In the event that there was an error in the description of the Services, the Terms of service and/or in the event that an error was made in submitting the purchase details and/or the Users information – then the Hotel will be entitled to cancel or terminate any particular reservation.
6.1.1.5. In the event that any act has occurred in contradiction to the Terms set forth hereto.
6.2. Any notice of cancellation will be delivered to the User or the Purchaser by the Hotel, and the Hotel will abstain from charging the credit card number provided by the Purchaser and will return any amount actually paid for the Holiday Package purchased, if any such amount was actually paid, all according to applicable law.
7. “Check-In” and “Check-Out” Hours
7.1. All rooms will be made available on Sundays to Fridays as of 15:00 and on Saturdays or Israeli National Holidays in proximity to the end of the Sabbath or Holiday (Normally, from 18:30).
7.2. Vacating rooms on Sundays to Fridays shall be until 11:00am in the morning and vacating rooms on Saturdays and/or Holidays will be no later than 13:00.
7.3. Any guests that require a late “Check-Out”, i.e. vacating the room after 11:00am (on a week day) or after 13:00 (on a Saturday or Holiday) but no later than 20:00 in the evening may notify the Hotel upon arrival at the Hotel during the “Check-In” - by notifying the Hotel staff. The approval of such request shall be at the sole discretion of the Hotel, subject to the availability of the rooms in the Hotel, subject to the approval of the management of the Hotel and subject to an additional fee of 300 NIS. It is hereby clarified that guests will have no claim and/or demand against the Hotel or any third party on its behalf with respect to late check-outs and/or for requesting such late check-out. All guests grants the Hotel their consent to charge the additional late check-out fee as described hereto to the extent applicable.
7.4. If the management of the Hotel does not approve a late check-out, or if the management of the hotel approves a late check-out but the guest is late to vacate the room after 20:00 of that day the guest will be charged an additional fee for such late check-out which will be charged according to the rate of a full night at the hotel as set forth in the reservation of the room.
8. The “Friends Club” (AKA the “Membership Club”)
8.1. In order to join the Friends Club, the User must complete the details in the applicable electronic form that appears on the Site. A User and/or Purchaser that registers as a member of the Friends Club will be entitled to the benefits afforded thereto according to the Hotel’s policies, such as: discounts, email updates about deals and special events, gifts and more – all according at the Hotels sole discretion to be published from time to time.
8.2. A Purchaser who is a member of the Friends Club will be entitled to discounts and benefits, granted to the members of the Friends Club. The discounts and benefits are non-transferable. The Purchaser is required to produce a valid ID card upon arrival at the Hotel in order to be entitled to receive the discounts and benefits granted during the reservation or purchase order. In the event that the Purchaser cannot identity his or herself as a member of the Friends Club upon arrival at the Hotel, the discounts and benefits will be cancelled and the Purchaser will pay the full price as set forth in the reservation or purchase order.
8.3. It is hereby clarified that there will be no duplicate discounts and benefits, and all discounts and benefits will be granted according to the terms and conditions set forth hereto.
8.4. It is hereby clarified that a member of the Friends Club shall not be entitled to receive additional discounts and benefits if advertised from time to time by the Hotel on the Site, unless stated otherwise.
8.5. It is hereby agreed that according to applicable law, the Hotel shall be entitled to send updates by email to any User that has joined the Friends Club, according to the Hotel’s Privacy Policy and consent granted to the Hotel by the User.
8.6. To the extent that the User has granted its consent, the User may be sent marketing and advertisement notices all in accordance with the Communication Law (Bezeq and Broadcasting) – 1982, including with respect to discounts and benefits by the Hotel or third parties acting in collaboration with the Hotel. By granting such consent, the User hereby authorizes the receipt of such notices from the Hotel or third parties in reliance on the information provided by the User of their own free will (and in accordance with the Privacy Protection Law – 1981). The User shall be entitled to have its email address removed from the Hotel mailing list and to cancel its consent to receive advertisements by email to its cell phone by pressing the unsubscribe button that will appear in every notice or email, which will allow the update of any user information including being removed from any mailing lists by pressing the unsubscribe button and/or by sending a request to be removed via a dedicated email that will appear on such notice. The User hereby confirms that the Hotel notified the User that it may refuse to receive notices and contents as set forth above. To the extent that the Hotel received an unsubscribe notice from a User, the Hotel will remove the Users details from the Distribution list as requested, and in accordance with the Communication Law (Bezeq and Broadcasting) – 1982 and the Protection of Privacy Law - 1982 all as set forth in the in Hotel’s Privacy Policy.
8.7. For the avoidance of doubt, the terms and conditions for joining the friends club and being entitled to the benefits therefore can be found at the following link: Friends Club (Press Link).
9. Intellectual Property Ownership and Copyrights
9.1. The copyright associated with the Site and any associated modules that are linked to the Site are the property of the Hotel alone.
9.2. All intellectual property, including any and all copyrights, trademarks, icons and/or logos on the Site (“Trademarks”) are the sole property of the Hotel and it is prohibited to use the Trademarks for any purpose, without the prior written consent of the Hotel.
9.3. The User, by using the Site, declares that the User is aware that all the Trademarks, information and trade secrets related to the Site are the sole property of the Hotel. It is hereby declared that the User shall not be permitted to use any rights afforded by the Hotel and/or any third party, including with respect to copyright, trademarks and trade secrets while using the Site. The services are provided solely on the Site, and any information that appears thereto are the sole property of the Company and protected according the copyright laws.
9.4. The User shall not copy, distribute, publish, sell, duplicate, broadcast, photograph or change the information that appears on the Site, or any part thereof with the prior written consent of the Hotel. This notice applies whether or not the information or part thereof is owned by the Hotel or any third party, excluding any instances of download for personal, noncommercial purposes.
9.5. The User hereby undertakes not to change or distort any information, and carry out any action that may harm the integrity of the information and its reliability and reputation of the Hotel as the copyright owner of such information or make any misleading alterations to such information.
9.6. To the extent that any third party wishes to promote the Site from other website by adding a hyperlink thereto, such third party must obtain the prior written consent of the Hotel.
10. Privacy & Data Protection
10.1. The Hotel will not transfer the personal information of any User to any other party other than as set forth in the Privacy Policy.
10.2. The Hotel will not make any use of the User’s provided method of payment other than for purchasing a vacation package at the request of the User.
10.3. Notwithstanding the above, the Hotel shall be permitted to transfer personal information to a third party in the event that the User has conducted an act or omission that harms or may potentially harm the Hotel and/or third parties, or if the User has used the services to carry out an illegal act or if the Hotel receives a judicial order instructing the Hotel to transfer the personal information to a third party as a result of a legal proceeding.
10.4. The User is aware that all the information, data, documents and other details that the User provides or will provide the Hotel or any third party acting on the Hotel’s behalf, including personal information will be stored in a database, subject to the Protection of Privacy Law – 1981 (hence forth: “Database” and the “Privacy Law”). The User declares that all the information provided by the User has been provided with the Users consent, at will, and without any legal limitations upon such data provided. It is hereby clarified that if the User has granted consent to join the Friends Club, then the information provided by the User will be stored in a database owned by the Hotel and/or held by a third party on behalf of the Hotel. The database may be used for direct marketing purposes subject to the Hotels Privacy Policy.
10.5. It is hereby clarified that the User is entitled, at its sole request, to be deleted from the Hotel’s database (“Opt-Out”) and to instruct the Hotel not to transfer any information relating to the User to any person for any period of time by written notice that clearly indicates the request to be deleted from the database. Furthermore, the User maintains the right, and is entitled, to request to be removed from any distribution list (amongst others, by clicking the box on any personalized email sent, if sent, to the User as further set forth in the Privacy Policy.
11. Miscellaneous
11.1. The number of vacancies in the Hotel is limited and the consummation of purchases is on an availability basis, at the time of the purchase order.
11.2. The Hotel shall be entitled to update and/or change the prices published on the Site at any time, at its sole discretion and the User will have not claim or demand as such.
11.3. The Hotel shall be entitled, at its sole discretion without prior notice, to change the terms of these terms and conditions, the Site infrastructure, the Site content, the Sites look and feel, the scope and availability of the services provided, and any other matter with respect to the Site and its operation. Any and all changes to the Site shall become effective on the date that they are published on the Site, and any such change shall be binding upon the Users unless otherwise set forth in the terms and conditions.
11.4. The prices published on the Site are stated in NIS and include VAT.
11.5. You must be 18 or older to stay at the Hotel. Any youth or children under the age of 18 will be permissible is accompanied by an adult over the age of 21.
11.6. For any purchase order, a “baby” is a child until the age of two (2). A child is a person who is between the age of two (2) and twelve (12). An adult is a person over the age of twelve (12).
11.7. It is strictly forbidden to use any sound systems on the premises of the Hotel, and/or to bring animals or pets into the rooms or the Hotel premises.
11.8. It is strictly forbidden to invite additional guests to the Hotel, beyond those that are listed in the purchase order or reservation without obtaining the prior consent from the management. Bringing additional guests into the Hotel premises and/or using the Hotel services for sleep and/or hosting will be charged to the User, at the sole discretion of the Hotel, at the rates upon which the reservation was made.
11.9. All the pictures that appear on the Site are for illustration purposes only – Since the pictures are presented on a computer screen and/or printed by the User, it is possible that there will be discrepancies between the representation of the Hotel and/or the Services and/or the rooms as illustrated in the pictures in comparison to reality.
11.10. The Hotel and/or the Site Operator and/or their owners and/or their managers and/or their employees and/or anyone acting on their behalf will not be responsible for the server upon which the Site is operated including that the server is clear of viruses and/or malicious components that may harm the Users personal computer whilst visiting the Site and/or making purchases on the Site and/or using the Site and/or for any delays in receiving information from the Site including due to congestion on the communication lines, or bugs, delays, accuracy and as a result of malfunctions of the hardware, software and/or computer systems for any reasons.
11.11. The Hotel shall not be responsible for any illegal act that is carried out, if carried out by any User of the Site and/or any third party which the Hotel does not control.
